• We provide expert practitioner support in building the appropriate CX, EX and transformation programs along with the optimal communication to ensure a successful outcome for your business
  • We deliver actionable and relevant insights to drive effective actions AND change processes, behaviors and ultimately experiences

Strategic Consulting

● Cultural assessment
● CX assessment, vision
● EX assessment, vision
● Governance, R&R
● Communication
● Change management
● Definition of KPIs
● Senior leadership support

Strategic Consulting

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Program Management

● Journey mapping
● Workshops, focus groups
● CX, EX roadmap
● Blueprint design
● Close the loop process
● Action planning
● Engagement of champion network

Program Management

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Implementation Services

● Platform architecture
● Integration
● Security, data privacy
● GDPR compliance
● Design, build and deploy (surveys, dashboards, alerts...)
● Analytics and reports

Implementation Services

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