Without being above ground, this medium-term strategy has been associated with a pragmatic road map with short-term actions: customer satisfaction survey, identification and updating of personas and customer journey, implementation of tools, kpis, processes , rituals, benchmark…

So many topics covered effectively both by the seriousness and professionalism of the Teresa Monroe team and because now they have become a Legrand team. Our goals are theirs and this is how we can move forward with confidence and efficiency.

Teresa Monroe’s teams helped us create a unique customer experience measurement tool, tailored to Leroy Merlin’s DNA.

Thanks to this, we listen to our customers in real time on all the customer paths in a customer centric approach. An extremely professional methodological and human support.

Customer experience is in Videotron's DNA, and we make concrete efforts every day to maintain our leadership position in this area. We continuously measure the performance of our products and the satisfaction with the service provided by Videotron employees.

Competent, rigorous, agile, available, collaborative: Teresa Monroe's resources played a key role in the successful implementation of the Qualtrics platform at Videotron and acted, throughout the integration, as a business partner concerned with the quality of deliverables and the respect of deadlines.