we work with the brands you love and trust

We truly cherish the relationships we've built with industry leaders, innovative startups, and dynamic organizations across the globe. These collaborations not only enhance our capabilities but also drive mutual growth and success.

Our partners

Our global network of partners is essential to our mission of delivering unparalleled Experience Management solutions. From technology giants to niche consultancies, our diverse range of partners brings unique strengths and perspectives. This synergy allows us to offer comprehensive, cutting-edge services that tackle complex challenges across industries.

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Through our partnership, we are dedicated to delivering exceptional value to our clients, empowering them to create best-in-class experience management programs and tap into extensive CX expertise with NPSx tools & technology.

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Teresa Monroe consulting and delivery services combine with Qualtrics’ advanced technology is all about bringing you an integrated end-to-end offering to define, build and run market- leading Customer and Employee Experience Initiatives.

Companies we've worked with

weldom

Weldom, a home improvement retailer, collaborated with us to enhance their customer service and employee engagement for better overall performance.

orange

Orange, a global telecommunications provider, partnered with us to optimize both their customer journey and employee engagement strategies.

savencia

Savencia, a global cheese producer, worked with us to optimize their employee engagement and streamline customer service processes.

veolia

Veolia, a leader in environmental solutions, has utilized our expertise to improve customer satisfaction and operational effectiveness.

rci

RCI Banque, a company specializing in automotive financing, has benefited from our consulting services in enhancing customer experience and operational efficiency.

nexity

Nexity, a major real estate services provider, has collaborated with us to improve their customer journey and enhance client engagement.

raja group

Raja Group is a leading distributor of packaging supplies. Our collaboration has centered on improving their customer service processes and overall client satisfaction.

manutan

Manutan provides quality B2B distribution services. We have enhanced their customer experience through targeted consulting efforts.

oddo bhf

ODDO BHF is a leading financial services group. Our consulting efforts have focused on refining their customer experience and improving client relations.

petit forestier

Petit Forestier specializes in refrigeration and rental services. We have worked together to enhance their customer service and operational efficiency.

manitou

Manitou specializes in handling, lifting, and earthmoving equipment. Our work together focused on elevating their customer service and operational processes.

krys

Krys, a chain of optical stores, collaborated with us to enhance their customer service and optimize operational efficiency for better client experiences.

leroy merlin

Leroy Merlin, a home improvement and gardening retailer, has seen improvements in both customer and employee experiences through our tailored strategies.

inwi

Inwi, a telecommunications company, has benefited from our experience management solutions, leading to improved customer satisfaction and loyalty.

ingenico

Ingenico provides secure payment solutions. Our efforts have been directed at refining their customer experience strategies and improving operational processes.

institut pasteur

Institut Pasteur is a biomedical research center. We have partnered to enhance both employee engagement and organizational efficiency through targeted strategies.

fnac

Fnac, a retailer of cultural and electronic products, has leveraged our expertise to optimize their customer journey and improve overall satisfaction.

bricoman

Bricoman specializes in home improvement and construction materials. Our efforts have been directed towards optimizing both their customer journey and employee engagement strategies.

essilor luxottica

Luxottica, a prominent eyewear company, collaborated with us to enhance their customer engagement and brand experience, ensuring a high level of customer satisfaction.

carrier

Carrier is a global leader in HVAC and refrigeration solutions. Our initiatives have helped streamline their customer service processes for better efficiency and engagement.

legrand

Legrand specializes in electrical and digital building infrastructures. Together, we have worked to improve both customer satisfaction and employee engagement across the company.

groupe mutuel

Groupe Mutuel, a health and life insurance provider, has benefited from our consulting services in crafting better customer engagement strategies and enhancing service delivery.

expereo

Expereo provides global internet and managed network solutions. We have assisted in refining their service delivery to ensure optimal customer satisfaction.

fnac darty

Fnac Darty is a major retailer in electronics and cultural products. Our collaborative efforts focused on improving their omni-channel customer experience and engagement.

cacib

Crédit Agricole Corporate and Investment Bank (CACIB) is a major player in the finance sector. Our joint initiatives have focused on improving the overall client experience and engagement.

deezer

Deezer, a music streaming service, worked with us to optimize user interaction and engagement, ensuring a seamless and enjoyable listening experience for all users.

dhl

DHL is a leading logistics company. By partnering with us, they have implemented strategies to enhance customer service and streamline operations.

credit agricole

Crédit Agricole is a major banking institution. Our collaboration has aimed at refining customer journey processes and enhancing service delivery for better customer loyalty.

cn

CN, a major North American railway company, has benefited from our experience management solutions, which have helped improve operational efficiency and customer satisfaction.

clarins

Clarins, a luxury skincare and cosmetics brand, partnered with us to elevate their customer service level and refine their brand experience, ensuring customers receive unparalleled care.

agos

Agos has been a key player in the consumer credit sector, providing financial services to meet the diverse needs of its clientele. Our collaboration has focused on enhancing customer engagement and satisfaction.

cegos

Cegos provides comprehensive training and development programs. Working together, we've enhanced their educational offerings to better serve both corporate clients and individual learners.

asml

ASML is a leading provider of advanced technology systems for the semiconductor industry. We partnered with ASML to streamline their processes and improve their customer and employee experiences.

bureau varitas

Bureau Veritas offers testing, inspection, and certification services globally. We have crafted customized solutions to enhance their service delivery and operational efficiency.

bticino

BTicino, a leader in electrical solutions, collaborated with us to integrate seamless experience management strategies, resulting in improved customer interactions and satisfaction.

biomerieux

BioMérieux is renowned for its diagnostic solutions in microbiology. Together, we have worked on elevating the employee experience to create a more innovative and productive work environment.

Institut Télémaque

Convinced that the paths of excellence are accessible to all, the Teresa Monroe team is the sponsor of several young people.

Team members

meet our dream team that makes the magic happen

The foundation of Teresa Monroe's success is our exceptional team of consultants. Coming from diverse backgrounds and equipped with a wealth of experience, our experts are dedicated to delivering excellence in every project. Our team members are more than just advisors; they are innovators, strategists, and problem-solvers committed to your success.

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Teresa Monroe team

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Teresa Monroe team